Categories

Site Information

 Loading... Please wait...

FAQs

lettees-faq.jpgWhy did the company's name change from Back Yard Baby to Lettees?

We grew! Back Yard Baby® officially launched in 2009 and specialiized soley in children's personalized tees for newborns through size 12. Over the last 5 years we have added personalized products for all ages, personalized home goods, and our unique line of recycled tee accessories. Until now our new items were only available to order through our in person Tee Parties or by contacting us directly. We have been working long and hard to create this new online boutique to make shopping a fun and easy experience for you! We loved our name Back Yard Baby® but felt it did not represent our total package anymore. The name Lettees™ was inspired by the last 4 letters in the name of owner and designer, Winslett, and the "tee" shirt foundation of our company. Welcome to Lettees™!


Why do your Recycled Tee Items sell out so quickly?

We design and create by hand all of our peices right here in our Savannah, Ga studio! Many of our items are one of a kind and most are only available in small quantities. We are designers who enjoy the creative process and the continual challenge of creating beautiful and unique peices for you! 


How are your items printed?

Depending on the project we print digitally or screen print.


How do you care for your items?

For longest lasting quality we suggest washing our cotton items inside out in cold water. Do not use bleach or bleach additive detergent. Remove from wash immediately when finished. Tumble dry slightly and hang out in the sunshine to warm. Wear or use often and ENJOY!

To care for our burlap items, spot clean or dry clean only.

Lettees Recycled Tee accessories are all handmade and may feature hand dyed fabric, leathers, and natural stones which means that each piece can vary slightly. Due to the nature of the jewelry, exposure to water, perfume, hairspray, lotion and other similar elements is not recommended and can change the appearance. Jewelry should not be worn in the shower, the pool or to the gym.

Tip: Stretchy bracelets should be ROLLED over your hand when putting them on, instead of stretching or pulling at the elastic cord.


How will my items be shipped?

Once payment is received, your order will be completed and shipped out within 10 to 14 business days (excluding holidays) and should arrive at the specified address in 2 to 3 business days via USPS. Our items are not mass-produced and are each made to order. Once your item(s) ships you will receive a shipping confirmation email from Lettees and an email with tracking information from USPS. All orders are shipped via the United States Postal Service.


How long does it take to receive my item(s)?

Our items are not mass-produced. Each item is individually made-to-order. Once your order is placed, it will be printed and/or created within 10 to 14 business days (excluding holidays). Additional time may be needed for large quantity orders. An additional fee may be charged for rush orders.


How may I contact you and what are your studio hours?

You may contact us using our contact form or via email at info@lettees.com. All emails are read within 24 hours of receipt. Our customer service and studio hours are Monday–Friday from 9:00–3:00pm. We encourage and enjoy being full-time parents as well as passionately work hard for our customers.  Therefore we strive for a balance between work and family and follow our childrens' typical school holiday calendar in order to spend all the time with them that we can. We are not open during the following holidays: New Years Eve & New Years Day, Martin Luther King Day, President's Day, St. Patrick's Day, Good Friday–Easter Monday, Memorial Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran's Day, Thanksgiving, Christmas Eve–Christmas Day. 


Do you offer gift wrapping?

Yes! Let Lettees gift wrap your order! For an additional $5.00 per item or order , we will wrap your item(s) in our signature gift bags tied up with ribbons & bows. Each gift bag is adorned with a little extra surprise and a hand written gift card. Sure to bring a smile to your special someone! This is an option during your checkout.

If you wish to wrap your entire order together, please select gift wrapping in the cart only once and we will use the message you enter there and wrap all items together.


What is your return policy?

Our personalized items are non-returnable. In the event that Lettees makes a mistake with your order, please contact us upon receipt by email at customercare@lettees.com. Please leave a detailed message about your concern. Concerns about orders must be received within 5 business days of receiving the order.

Lettees Recycled Tee items may be returned within 5 business days of receiving the order in its original unworn condition. Please email customercare@lettees.com to request a return. All shipping costs are not refundable. After 5 days, please understand that we are unable to refund your purchase.


Do you do any custom work?

Yes! We love to do custom work and look forward to hearing from you with your request. Contact us with your project specifics, your name, and contact information at info@lettees.com.


Do you offer bulk discounts?

Yes! Contact us to order in bulk for your family reunion, party, girls' weekend or other event at customercare@lettees.com.


Are your designs original?

Yes! Our illustrations and designs are original have been drawn or created by Winslett Watson with exception of a few vintage illustrations in our Line Art collection. All of our designs are copyrighted and Lettees retains the exclusive legal right to each and every original design shown on our site. 

Special thanks to Christine Hall Photography for her talents!