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FAQ's

GENERAL ORDERING INFORMATION

To qualify for wholesale purchases, you must be a valid retail business and you must submit a copy of your resale exemption certificate (first orders only) and an executed copy of this Agreement with your order. By placing an order with Back Yard Baby LLC (DBA Lettees) and providing the resale exemption certificate, you are representing that you are the owner, agent or representative of a currently valid retail business and that the transaction being made is a wholesale, tax exempt purchase for resale. All sales are final.

 

PAYMENTS

All orders shall be placed with a credit card. Back Yard Baby LLC (DBA Lettees) charges credit cards at the time of the order for the entire purchase price of the order. Delivery is typically within 4 weeks. By providing a credit card number and expiration date on the order form, you are irrevocably authorizing Back Yard Baby LLC (DBA Lettees) to charge the credit card for the entire purchase price. Orders may be cancelled within 24 hours of the order placement.

 

SHIPPING

All orders are typically shipped USPS Priority unless specified otherwise. Expedited shipping is available upon the customers request. Back Yard Baby LLC (DBA Lettees) determines the method of shipping based on factors such as weight and volume. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply.

 

DAMAGE CLAIMS

Back Yard Baby LLC (DBA Lettees) is not responsible for damage in transit. Back Yard Baby LLC (DBA Lettees) does not insure packages with the carrier; if you would like to insure your package(s), contact Back Yard Baby LLC (DBA Lettees) at the time you place your order. If your shipment is damaged in transit you agree to contact the carrier and Back Yard Baby LLC (DBA Lettees) within 24 hours of delivery. You also agree to save all packaging materials and product. You further agree not to cancel or contest payment or deduct from any invoice any amount due to Back Yard Baby LLC (DBA Lettees) as a result of a damage claim. The carrier will conduct an investigation for the damage claim and it and/or Back Yard Baby LLC (DBA Lettees) will contact you once the investigation is concluded to resolve the issue.

 

RETURNS / DEFECTS

Any claim for defective merchandise must be reported to Back Yard Baby LLC (DBA Lettees) within 24 hours of receiving delivery. Back Yard Baby LLC (DBA Lettees) does not accept returns on first quality merchandise for any reason.  All returns must be authorized by Back Yard Baby LLC (DBA Lettees). Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return is deemed by Back Yard Baby LLC (DBA Lettees) to be of the first quality, a re-stocking fee may apply and applicable shipping charges will be applied. Returns for first quality merchandise are not accepted.

Contact Back Yard Baby LLC (DBA Lettees) in the event you receive defective merchandise, as all returns must be approved in advance by Back Yard Baby LLC (DBA Lettees).

 

CANCELLATIONS

All cancellations must be in writing 24 hours from time of original order.

Cancellations are not guaranteed.

 

BACKORDERS

All backorders will ship unless canceled by the customer in writing, via email or fax. Backorders can only be canceled in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Please note that your order will be shipped as complete as possible, but it is not suggested to request complete shipping as this may delay delivery of your order.

 

PRODUCT SPECIFICATION

Many items created by Back Yard Baby LLC (DBA Lettees) are hand dyed and contain natural elements such as leather and stone. Therefore, natural variations do occur and should be expected. Back Yard Baby LLC (DBA Lettees) ships items that conform to the samples shown at tradeshows and on www.lettees.com (the "Web Site").

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